Agarwal Packers and Movers Customer Review

Worst Customer Service and very poor service delivery

Dear Sir I had booked a consignment from Agarwal Packers on 12 Jan 2021 which reached Jaipur on 14 Jan 2021 at night hours. The local team denied unloading at night and said that they will unload it in morning of 15 Jan 2021. Since driver Sh Rajkumar Yadav had no other place to park his truck, I helped in getting it parked at a place 500m from my flat. In morning of 15 Jan 2021, the local team arrived and they started towards my place. Despite my advice to take the truck from internal road they took main road and was caught by Traffic Police. The Traffic Police apprehended them and demanded fine worth Rs 20000. The local team sought my help in release of the truck which I accepted and spoke to the Policemen concerned. The truck was released after a payment of Rs 1000 from my pocket in front of Driver Sh Rajkumar Yadav (7558541642) and the contact person of local team of APML ( Mob No. 6375839211) I contacted their customer care who suggested me to send an email for request of a refund of the amount from APML. I complied with their suggestion but despite having filed the complaint a month ago, there is no response. They also damaged many items and delivery staff was highly unprofessional and foul mouthed. Since I am a Government employee and for reimbursement of charges, I needed some documents like Registration Certificate and Insurance Copy of the Truck and Driving License of Driver for which I spoke to them multiple times and also wrote to their customer care but even for such a small issue, they don't respond. Their executives are non-professional and they always give false assurances and no efforts are made for resolution of issues. I urge everyone to be very careful while dealing with this company #APML Thanks & Regards Abhishek Mani Tripathi Mob 8178869066